We strongly encourage our guests to arrive 15 minutes prior to their scheduled appointments to allow time to fill out paperwork and get settled in. Late arrivals, of more than 15 minutes, are subject to being cancelled. Your prepayment is kept and an additional deposit will be required to reschedule your appointment if you arrive late.
Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours' notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a 50% charge. Any" no-shows" or 'last minute" will be charged 100% of their service amount.
We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 10 minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule. Please understand that if you are repeatedly late, we will charge 50% of the service amount and require that you rebook your appointment.
For groups booking service appointments (such as wedding parties, etc.) we respectfully request at least 72 hours notice for any cancellations or schedule changes. Canceling this kind of appointment without giving 72 hours' notice will result in a charge of 50% of the service amount per guest. Please understand that larger bookings take a great deal of scheduling and planning and notify us well in advance if you need to change your appointment dates.
In the event that the salon needs to cancel your appointment without giving 24-hour notice, we will provide you with 50% of your service amount for the missed appointments as a credit towards your next appointment. Adjustments are necessary sometimes due to weather emergencies or power failures, and we’ll do our best to make sure that you don’t miss the opportunity to fill that appointment time soon. Please understand that we’ll try our best to make sure that we never need to cancel any appointment dates.
Appointments canceled less than 2 hours in advance will result in a charge of 100% of the initial services , 20% of that can be used as a credit towards rebooking but card must be on file in order to do so.
As per our policies criteria, and no-shows will result in a charge of 100% of the service amount, billed to your credit card. Missed appointments are hard on our staff and leave other guests waiting. Our policies, including our 24 hour cancellation period give us the opportunity to fill missed appointments and offer services to other clients. If you have to cancel within this period, please let us know as soon as possible.
If a booking for multiple services is canceled less than 24 hours in advance, the salon will charge clients 100% of the service amount. We will also require a credit card on file to guarantee any further service appointments.